Privacy policy

Protaminex AG

1. General and scope of application

With this information we will inform you about the handling of your personal data. In order to provide our services, we process your personal data in accordance with the European Data Protection Basic Regulation (DSGVO) and the Swiss Data Protection Act (DSG).

This data protection declaration applies to all websites, applications, services, contracts, tools of Protaminex AG, insofar as no separate data protection regulations are stored there, and regardless of how you access or use them (including access via mobile devices). If necessary, we may prepare separate data protection information for further activities.


2. Responsible person and data protection officer

Responsible for data processing:

Protaminex AG

Bahnhofstrasse 24

CH-8001 Zürich  

Protaminex-Classic ist eine Marke und ein eingetragenes Warenzeichen der Protaminex AG. Bei Fragen zur Bearbeitung Ihrer Personendaten kontaktieren Sie uns unter oder auf dem Postweg an Protaminex AG, Datenschutzbeauftragter, Bahnhofstrasse 24, CH-8001 Zürich.


3. Which personal data do we process?

We process the personal data that you yourself provide us with. If necessary for the provision of our services, we also process personal data which we have obtained from publicly accessible sources (e.g. public databases, Internet, press) or from third parties in accordance with the law (e.g. brokers, cooperation partners, lawyers, experts).

We may process the following personal data, among others:

  • Personal data (for example name, address and other contact details, birthday, language preferences, application and usage data);

  • Personal data (e.g. name, address and other contact details, birthday, language preferences, application and usage data);

  • Other data which we are legally obliged or entitled to collect and process and which we need for your authentication, identification or to check the data we collect (e.g. origin of assets).

Please note that without your personal data we will not be able to provide our services or conclude or execute a contract with you.


4. For what purposes and on what legal basis do we process your personal data?

We use your personal data in accordance with the legal requirements for the purposes described below:

  • As part of the conclusion and implementation of the contract: for example, advice and assistance, risk assessment, contract management and adjustment, debt collection, claims handling, customer satisfaction surveys relating to the contractual service;

  • To protect our legitimate interests or those of third parties: e.g. detection of fraudulent actions, evaluation of entire customer relationships/customer behaviour to optimise contracts and further develop products/services/processes, advertising (including profiling) for our own products and those of Protaminex AG's subsidiaries, newsletters, market and opinion surveys);

  • Based on your consent: In certain cases, we need your consent to process your data, for example when processing personal data that is particularly worthy of protection, such as for claims processing;

  • Due to legal obligations: We are subject to various legal requirements (e.g. the Money Laundering Act and the retention requirements).


5. To which other persons do we disclose your personal data?

We do not pass on your personal data to unauthorised third parties. Our employees only have access to the data they need to fulfil their contractual and legal obligations. In order to provide our services, we are also dependent on the internal and external transfer of your data. Depending on the intended purpose, this includes, for example, the parent company, brokers, cooperation partners and other companies in the categories of claims processing, IT services, debt collection and marketing. All third parties integrated into our business processes process your personal data on our behalf and only in the way we are allowed to do it ourselves. They are carefully checked by us with regard to data protection and data security and, taking into account the applicable statutory data protection provisions, are obliged to maintain secrecy and to comply with data protection regulations. Furthermore, we must disclose your personal data to state authorities (e.g. public authorities, social insurance companies, courts), insofar as we are legally obliged to do so.


6. How do we use automated individual case decisions and profiling?

Your data may be processed partly automatically with the aim of evaluating certain personal aspects, for example in the following cases: 

  • We are required by law and regulations to take certain measures (for example, to combat money laundering);

  • Data analyses are carried out (e.g. when the contract is concluded, during the contract period and when payments are made);

  • We carry out evaluations in order to be able to inform and advise you about products in a targeted manner. This enables us to provide communication and advertising tailored to your needs (including market and opinion research).

We can carry out automated individual case decisions for the establishment and execution of the contractual relationship, for example, decisions are made automatically on the basis of your information about the conclusion, possible risk exclusions, the amount of the insurance premium or the obligation to pay benefits. The fully automated decisions are based on previously defined rules for weighting the information (for example, when an application is submitted, the calculation and assessment is based on actuarial criteria and calculations). Where we make such automated decisions on a case-by-case basis, you have the right to obtain the intervention of a person responsible, to present your own point of view and to challenge the decision. This right does not exist if your request has been fully granted.


7. Where are your personal data processed?

Insofar as necessary for the provision of our services and taking into account the intended purpose, your personal data will be transmitted to the recipients specified in section 5, both within and outside Switzerland and the EU. Data will only be transferred to countries outside the EU if an adequate level of data protection comparable to that in Switzerland and the EU exists or if the recipient contractually assures us of equivalent data protection.


8. We use cookies and similar technologies?

When you visit a website, this information can be retrieved or stored from your browser, usually in the form of cookies. This can be information about you, your settings or your device. This information is usually used to ensure that the website functions as expected. As a rule, this information does not directly identify you. However, it can provide you with a more personalised web experience. You can also choose not to accept certain types of cookies.

If we also offer you a chat function as a contact option, you will be connected to a person from customer service and can communicate in writing in real time in a separate browser window. No contact data is requested from you and the chat content is deleted after the chat has ended.


9. How is your personal data protected?

If you send us information via the Internet or other electronic means, there is always the risk that it may be lost, damaged or tampered with. You therefore do so at your own risk. The data traffic via the Internet platforms provided is always transmitted in encrypted form. We ensure that the personal data received is protected against unauthorised processing, loss and destruction by technical and organisational measures.


10. How long will your personal data be kept?

We process and store your personal data for as long as we are obliged to do so by law or contract.


11. What rights do you have in connection with your personal data?

You have a right of access, rectification, opposition, restriction and deletion of your personal data and, where applicable, a right to data transferability and a right of appeal to the competent data protection supervisory authority. You also have a right to object to the processing of your personal data for the purpose of direct marketing. If we process your personal data within the scope of legitimate interests, you can also object to the processing if there are reasons against data processing due to your particular situation. If you wish to exercise these rights, please contact our data protection officer. Please note that exercising these rights may mean that we are no longer able to conclude or process the contract or offer further services. We may also, under certain circumstances and in accordance with applicable law, refuse to provide such information, or provide only partial fulfilment, or refuse to correct or delete your personal data.


Declaration of consent:

I have read and understood the above information on data protection. If particularly sensitive personal data (e.g. health data in connection with the conclusion of the contract, its execution and/or the processing of claims) is processed, I consent to the processing. This information was last updated in June 2020.